UU Student - Computer
University of Utah
Salt Lake City, UT
Full-time
Education
Posted on April 12, 2024
Announcement
Details
Open Date
04/17/2023
Requisition Number
PRN13627N
Job Title
UU Student - Computer
Working Title
Exam Services Technician
Job Grade
SJ
FLSA Code
Nonexempt
Patient Sensitive Job Code?
Type
Non Benefited Staff / Student
Temporary?
No
Standard Hours per Week
19
Full Time or Part Time?
Part Time
Shift
Variable
Work Schedule Summary
Schedule to be determined
Is this a work study job?
No
VP Area
Academic Affairs
Department
01350 - Uonline
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
$12.00 per hour
Close Date
Job Summary
An entry level university student position
Provides customer service and assists faculty and students with Canvas. Provides proctoring and patron support and monitoring for the online proctored exam services.
Responsibilities
Preferences
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Details
Open Date
04/17/2023
Requisition Number
PRN13627N
Job Title
UU Student - Computer
Working Title
Exam Services Technician
Job Grade
SJ
FLSA Code
Nonexempt
Patient Sensitive Job Code?
Type
Non Benefited Staff / Student
Temporary?
No
Standard Hours per Week
19
Full Time or Part Time?
Part Time
Shift
Variable
Work Schedule Summary
Schedule to be determined
Is this a work study job?
No
VP Area
Academic Affairs
Department
01350 - Uonline
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
$12.00 per hour
Close Date
Job Summary
An entry level university student position
Provides customer service and assists faculty and students with Canvas. Provides proctoring and patron support and monitoring for the online proctored exam services.
Responsibilities
- Check students in and out of the center for taking exams
- Perform all proctor duties in the examination lab
- Receive incoming Zendesk tickets, respond or properly assign
- Handle and properly file all paper-based exams used in the lab
- Process paper exams for instructor pick up
- Check and use the information in the UCR
- Clean lab computers, tables, chairs and floor
- Receive all student walk-ins, help or properly assign
- Basic level 1 Canvas consultation support for walk-ins and appointments
- Assist instructional design team when asked
Preferences
- Computer proficiency with internet services, Canvas class delivery system, and Windows and Mac operating systems
- Previous customer service experience preferred
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- Are you a current University of Utah student?
- Yes
- No
- Do you have experience with a Learning Management System (i.e., Canvas, Blackboard, Brightspace)?
- Yes
- No
- How many years of experience do you have in customer service?
- Less than 1 year
- More than 1 year but less than 3 years
- More than 3 years but less than 5 years
- More than 5 years
- How did you hear about this position?
- University of Utah Web Page
- Internet: search engine, online job board, etc.
- University of Utah employee referral
- Career Services / Campus Job Fair
- Community / Government Agency
- Other / Unknown
Required Documents
- Resume
- Cover Letter
- Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169
- Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission
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