Supervisor, Student Services
University of Utah
Salt Lake City, UT
Full-time
Education
Posted on April 15, 2024
Announcement
Details
Open Date
02/12/2024
Requisition Number
PRN37681B
Job Title
Supervisor, Student Services
Working Title
Graduate Area Supervisor
Job Grade
C
FLSA Code
Nonexempt
Patient Sensitive Job Code?
No
Standard Hours per Week
40
Full Time or Part Time?
Full Time
Shift
Day
Work Schedule Summary
Monday – Friday 8AM-5PM, some evenings/weekends
VP Area
Academic Affairs
Department
00295 - Office of Admissions
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
$19.00
Close Date
Open Until Filled
Yes
Job Summary
Supervises workflow and processes by coordinating and overseeing work assignments for graduate admissions operations. Ensures relevant policies, procedures, and laws are followed. Participates in the interview process as well as assesses, develops, and provides training for new and existing employees. Assists other areas as requested and learns relevant processes and skills. Handles escalated inquiries from students, departments and staff. Evaluates escalated graduate admissions applications. May assist in program management, department relations, etc. Staff are required to be in the office; this is not a remote position. After 90 days and with management approval, employees may have the opportunity to work up to three days a week remotely, although this is subject to change.
Responsibilities
- Supervise processes and workflow, including prioritizing daily work activities, evaluating outcomes and recommending changes
- Assist in training staff in requisite skills for daily workload management
- Serve as a resource to identify, research and resolve problems and complaints
- Evaluate graduate applications and relevant materials
- Handle escalated cases and queries
- Coordinate and oversee task scheduling
- Build and update resources for the graduate area
- Provide all aspects of graduate admissions support to staff and students and departments
- Assist other areas as requested
- Other duties as assigned
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Minimum Qualifications
Five years of experience in a related field, with two of those years working as a supervisor, or equivalency (one year of education can be substituted for two years of related work experience); knowledge of related trade or department specific equipment, systems and procedures. Demonstrated organizational, human relations and effective communication skills are also required. Some areas of assignment may require additional experience, specific licensures or registrations.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description
Preferences
Demonstrated organizational, human relations and effective communication skills are also required.
Type
Benefited Staff
Special Instructions Summary
Additional Information
To inquire about this posting, email: employment@utah.edu or call 801-581-2300.
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Details
Open Date
02/12/2024
Requisition Number
PRN37681B
Job Title
Supervisor, Student Services
Working Title
Graduate Area Supervisor
Job Grade
C
FLSA Code
Nonexempt
Patient Sensitive Job Code?
No
Standard Hours per Week
40
Full Time or Part Time?
Full Time
Shift
Day
Work Schedule Summary
Monday – Friday 8AM-5PM, some evenings/weekends
VP Area
Academic Affairs
Department
00295 - Office of Admissions
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
$19.00
Close Date
Open Until Filled
Yes
Job Summary
Supervises workflow and processes by coordinating and overseeing work assignments for graduate admissions operations. Ensures relevant policies, procedures, and laws are followed. Participates in the interview process as well as assesses, develops, and provides training for new and existing employees. Assists other areas as requested and learns relevant processes and skills. Handles escalated inquiries from students, departments and staff. Evaluates escalated graduate admissions applications. May assist in program management, department relations, etc. Staff are required to be in the office; this is not a remote position. After 90 days and with management approval, employees may have the opportunity to work up to three days a week remotely, although this is subject to change.
Responsibilities
- Supervise processes and workflow, including prioritizing daily work activities, evaluating outcomes and recommending changes
- Assist in training staff in requisite skills for daily workload management
- Serve as a resource to identify, research and resolve problems and complaints
- Evaluate graduate applications and relevant materials
- Handle escalated cases and queries
- Coordinate and oversee task scheduling
- Build and update resources for the graduate area
- Provide all aspects of graduate admissions support to staff and students and departments
- Assist other areas as requested
- Other duties as assigned
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Minimum Qualifications
Five years of experience in a related field, with two of those years working as a supervisor, or equivalency (one year of education can be substituted for two years of related work experience); knowledge of related trade or department specific equipment, systems and procedures. Demonstrated organizational, human relations and effective communication skills are also required. Some areas of assignment may require additional experience, specific licensures or registrations.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description
Preferences
Demonstrated organizational, human relations and effective communication skills are also required.
Type
Benefited Staff
Special Instructions Summary
Additional Information
To inquire about this posting, email: employment@utah.edu or call 801-581-2300.
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Do you have five or more years of related work experience or equivalency?
- Yes
- No
- * Do you have two or more years of supervisory experience or equivalency?
- Yes
- No
- * Do you have previous work experience in a college/university environment?
- Yes
- No
- * In 250 words please share how your previous experience has prepared you for this role.
(Open Ended Question)
Required Documents
- Resume
- Cover Letter
- Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169
- Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission
Your Privacy Choices