Payment Processing Coordinator

Baccalaureate Degree preferred; 1-2 years' experience preferred. Comfortable with public speaking/training, customer service skills, comfort with learning new technology and participating in development meetings.

Supervision: Initially a high level of supervision and training will be given; however, as the employee becomes more comfortable with the system and the contract audit procedures, less supervision will be provided. Candidate should possess a high comfort level with decision making and evaluating the information provided to make decisions. Decision making should have all pertinent information taken into account and an autonomous decision made. For more complex decisions, the pertinent information and a possible solution should be taken to the department Managers or Director for final decision.

Making mistakes with the Stored Value Card system could cause monetary errors or inaccurate information in the system regarding research studies and data needing to be collected.

The incumbent will work with the Stored Value Card system users on an as needed basis to answer questions through the software portal and through the SalesForce ticketing system.

Job Duties

80% Coordinate training and ongoing development of an electronic centralized disbursement system utilizing stored value cards to pay research study participants, student-athlete per diem and other low-dollar business to consumer payments; serve as the primary liaison with PITT IT system developer; assess other unique payment models on campus to introduce efficiency and flexibility in daily business operations. Ensure card supply is adequate, understand system at high-level and granular levels, perform trainings as needed and assist the compliance and internal audit areas with audits of the stored value card system.

10%Review and release all domestic and foreign wires within the JPMorgan wire system. Perform journal entries for the wire transfer service fees that are assessed to the departments for processing the wires.

10% Assist Operations Manager in approving invoices through the PantherExpress system that are over $5K and assigned to a supervisor for approval or expense reports in the Concur system that are in a supervisor queue for approval.

Coordinates training and administration of the University's payment solution software and leads all software training sessions and workshops. Serves as primary point of contact regarding all inquiries and issues related to the University’s payment solution software. Performs compliance contract audits, develops procedures and technical documents, and assesses and recommends most efficient payment models.

Coordinating training and administration of the Stored Value Card software application; leads all training sessions, including ongoing workshops offered through the Office of Clinical Research and the Research Conduct and Compliance office; develop procedures surrounding the Stored Value Card software system and its related user manual.
Other functions as directed by the department Managers or Director - such as approvals of higher-level expense reports or PantherExpress Invoices will also be expected.

Reviewing of information online and within the system requires looking at the computer monitor and sitting for long periods of time.

low to light physical effort required for the position.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.