OFFICE SUPPORT ASSISTANT II - Part time

University of Missouri - Columbia (MU)   Columbia, MO   Full-time     Administration / Clerical
Posted on May 1, 2024
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Hiring Department

The Department Health Management & Informatics

Job Description

The primary responsibility of this position is to conduct telephone interviewing activities. A secondary activity may be to provide supervision and training support for new telephone interviewers. The position is a hybrid position providing dual functionality, based on the complex and varied operational needs of the Health and Behavioral Risk Research Center (HBRRC). The center is open seven days a week and telephone interviewing activities are conducted in four-hour shifts, typically 9 am – 1 pm, 1 – 5 pm, and 5 – 9 pm, Monday – Friday; 10 am – 2 pm and 2 – 6 pm Saturday; noon – 4 pm and 4 – 8 pm Sunday). Callers are expected to work at least five 4-hour shifts, including some night and weekend shifts, per week and may work up to seven shifts per week.

This is not a remote work position. Job duties must be performed on site.

An employee in this position will, in general, apply computer and communication skills to perform routine activities for the job and may be required to learn additional skills as the position evolves. Typical tasks include:
  • Contact individuals by phone (cell or landline) to conduct interviews using computer-assisted telephone interviewing (CATI) software for a variety of health-related or other projects.
  • Follow standard data collection protocols during the interviewing process, including reading scripts verbatim and asking every question that appears on your computer screen.
  • Routinely use effective tactics to convert possible refusals to completed interviews.
  • Maintain professional behavior while interviewing people from all walks of life, regardless of age, race/ethnicity, gender identify, etc., and interacting with other HBRRC staff.
  • Carefully follow the rules of conducting an unbiased interview, making sure no personal opinions are shared with prospective respondents during the interviewing process.
  • Accurately document the outcome of every telephone attempt so that accurate operational statistics (e.g., number of completed interviews, refusals, and callbacks) can be calculated.
  • Assist in pre-testing new questionnaires and provide feedback for fine tuning the design of new studies.
  • Participate in other types of survey activity (e.g., mailed questionnaires, Internet-based surveys) as needed.
  • Assist in pre-testing new questionnaires and provide feedback for fine tuning the design of new studies.
  • If requested, participate in training new interviewers.
  • Serve as a backup for front desk coverage as needed or requested.
  • Perform other tasks related to public health surveillance or research as needed.
Shift

The Center is in operation 7 days a week so weekends and evenings are required.

Callers are expected to work at least three 4-hour shifts, including some night and weekend shifts with a maximum of 28 hrs. a week

Minimum Qualifications

High school diploma or equivalent and at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

Previous call center experience preferred.

Anticipated Hiring Range

Salary Range: $12.73-$16.16 (Hourly)

Grade: GGS-004

University Title:OFFICE SUPPORT ASSISTANT II

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Application Materials

In addition to the Online Application, please provide a Cover Letter and Resume.

Benefit Eligibility

This position is not eligible for University benefits. Individuals in non benefit eligible positions may choose to participate in the Tax Deferred Annuity Plan (403b). For information about this plan, please visit the Faculty & Staff Benefits website athttp://www.umsystem.edu/totalrewards/benefits

Diversity Commitment

The University of Missouri is fully committed to achieving the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Director of Employee and Labor Relations at 573-884-2577.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

EEO IS THE LAW

To read more about Equal Employment Opportunity (EEO) please use the following links:
  • EEO is the LawEnglish Version
  • EEO is the LawSpanish Version
  • EEO is the LawChinese Version

University of Missouri - Columbia (MU)

Columbia , MO