Information Professional

• Supervises library staff.  
• Initiate and /or recommend personnel actions, including hiring, promoting and disciplining.
• Create performance standards, JDQs and work procedures for staff. Communicate continuously with employees; share information in a timely manner, provide feedback, praise and correction promptly and with tact.
• Provide ongoing training and ensure County/Library policies and procedures are followed.
• Assist staff in resolving any work problems to ensure excellent public service and promote positive public relations.
• Ensures staff feels empowered to make decisions related to their areas of responsibility, maintains current training, and participates in other learning opportunities.
• Provides library information and technology services.
• Greets and offers professional expertise to library users as they enter the service area and as they use library resources.
• Accurately determines users’ information needs by employing interview techniques and matching their needs with appropriate resources based on factors such as reading level, technology literacy, depth and breadth of information required, timeframes and more.
• Provide answers and assistance to queries received by telephone, online and mail.  
• Place reserves and interlibrary loan requests for patrons.
• Oversee computer use, including public-access Internet PCs, printers and related equipment.  
• Assist patrons by troubleshooting hardware and software problems.
• Provide instruction in the use of electronic, print and other formats of library resources.
• Provide services at other service desks or locations as needed.
• Provides programming and community outreach services.  
• Plans, markets, and implements programs for children, teens, families, and/or adults to include book discussion groups, summer reading programs, author visits; and a variety of other programs promoting reading, literacy and lifelong learning.
• Provides computer training and assistance to the public and staff, one-on-one or in groups, on the use of electronic resources (including but not limited to, SIRSI online catalog, library databases, and the Internet).
• Provides community outreach services through presentations promoting literacy and library use.
• Conducts library presentations and tours.
• Serves as lead worker upon assignment and provides Branch support.
• Serves as lead worker when assigned; may back up other supervisors as needed.
• Resolve patron problems and complaints.
• Work with library administration as needed to resolve problems of all types.
• Handle emergencies and security incidents such as fire alarms, violent patrons, theft, medical emergencies, patrons violating Library Patron Rights and Responsibilities policy, working with law enforcement.
• Open building and secure at closing.
• Handle building problems by contacting Facilities and technical problems by contacting OIT or SirsiDynix.
• Share the responsibility of daily management of the department or branch including adjusting staff schedule, attending meetings with follow-up reporting and continuity of operations.
• Provides maintenance and marketing of the collection.
• Participates in daily maintenance tasks of the collection, depending on assignments and current needs.
• Regularly plans and deploys displays and other means of marketing library collections.  
• Develop information tools according to library user needs, current trends, issues, events and interests.
• Participates in professional development trainings.
• Maintains awareness of technological developments and emerging library trends.  
• Learn about or train on at least two new applications, devices, programs or services per year and share knowledge with supervisor and peers.
• Training may be via webinar; hands-on experience; published media; or other means.

RESPONSIBILITY
Supervision Received

The employee works autonomously, without supervision, unless special circumstances arise where guidance must be sought.

Supervision of Others
This position has supervisory responsibilities.

INTERNAL AND EXTERNAL CUSTOMER CONTACT
Extensive internal and external customer contact.
 
EQUIPMENT AND TOOLS USED
Personal computers, word processing software, spreadsheet software, data base software, SIRSI Library Management System, and the Internet are among the equipment and tools used in this position.

WORK ENVIRONMENT AND PHYSICAL DEMANDS
Work is performed mainly indoors.  Desk work, standing, walking, concentration, and computer work are some of the physical and mental demands of the position.

 KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of general library principles and philosophy.
• Knowledge of library services, i.e., children, adult, reference, media, technology, and outreach.
• Knowledge of PCs and the online catalog, including borrower services, circulation services, and bibliographic services.
• Knowledge of the LeRoy Collins Leon County Public Library policies and procedures.
• Knowledge of collection development and management.
• Knowledge of supervisory techniques.
• Skilled in organizing and directing work of others.
• Skilled in motivating staff to provide excellent customer service.
• Skilled in communicating courteously, efficiently, and effectively over the phone and in person with a diverse population.
• Ability to resolve problems as it relates to the public or staff.
• Ability to develop and implement programs.
• Ability to communicate clearly, orally and in writing.

MINIMUM QUALIFICATIONS
Requires graduation from an accredited college or university with a Master's degree in Library Science or Information Studies; OR a Bachelor’s degree and proof of attaining a Master’s degree, within 4 months, in Library Science or Information Studies from an accredited college or university.

Necessary Special Requirements:
Possession of a valid Class "E" State of Florida Driver's License with a favorable driving record.
 
*Must be able to work days, evenings, and weekends. 

All Leon County employees (regular full-time and part-time, OPS, and PRN) are required to work before, during and after a Declared Local State of Emergency (DLSOE). Participation is considered a condition of employment.

Selection Guidelines:
Formal application, rating of education and experience; oral interview and reference check, and drug testing.

FLSA STATUS: Position is Exempt.  Analysis: Information Professionals are classified as learned professionals.