Routed Window Dispatcher

Under general supervision, responsible for coordinating and overseeing the routed dispatch office and its functions to ensure safe and reliable service throughout the service area.

Essential Duties

Responsible and accountable for the efficient and cost effective performance of activities related to dispatching transit operators, including driver and vehicle assignments, troubleshooting questions about vehicle performance, accidents, vehicle breakdowns and emergencies.
 
Maintains radio contact with transit fleet and provides information to drivers regarding transit routes and schedules; monitors on-time performance of coaches; monitors daily operations and related activities as assigned.
 
Uses specialized scheduling and vehicle monitoring software to ensure necessary data is collected and transmitted to customers and other internal departments.
 
Assigns scheduled operators to vehicles and routes; makes last-minute/emergent schedule changes as necessary and in accordance with the contract; ensures assigned vehicles meet the needs of the assigned route; makes adjustments to operator work schedules, vehicles and routes as customer needs change.
 
Notifies operators of scheduled report times; assesses operator fitness for duty; records late reports, attendance or appearance infractions and forwards to appropriate supervisor; arranges for replacement operators as required.
 
Monitors vehicle readiness for service; performs pre-trip readiness evaluations; maintains service records; receives defect reports and arranges for maintenance/service; inspects for and reports vehicle damage; arranges for repairs.
 
Requires orderly and efficient handling of simultaneous activities; receives and responds to operator and customer concerns related to service, routes and vehicles; answers telephone, radio communications and counter activities.
 
May perform other duties as assigned.

Qualifications

High school graduation/GED and one year of experience in a transit or transportation operations function including public contact.  Must be capable of operating any Kitsap Transit vehicle.  One year of experience in a dispatch environment and/or experience in assigning different types of vehicles as day-to-day operational needs vary is preferred.

Knowledge, Skills and Other Characteristics:
Knowledge of:

• Department and agency policies and procedures
• Guidelines such as labor contract, personnel rules and regulations
• County geography and Kitsap Transit system, routes and fares
• Operating characteristics of various vehicle equipment such as wheelchair lifts and mobility device securement.

 
Skill in:

• Organizing, scheduling and assigning transportation routes
• Planning and guiding the work activities of others
• Keeping accurate and detailed records
• Understanding, explaining and applying procedures and guidelines
• Communicating effectively orally and in writing in English

• Using public relations techniques in responding to inquiries and complaints
• Using personal computers and office software including word processing, spreadsheets,  specialized transit-related software and database programs in a Windows-based operating environment
• Working in a fast paced environment, independently responding to problems and tasks that arise simultaneously and/or unexpectedly

• Establishing and maintaining effective working relationships with other Kitsap Transit employees and the public

Licenses/Certifications:
A valid Washington driver’s license and the ability to obtain a Class B CDL, airbrake restriction removed and passenger endorsement, within 3 months of hire.
 
Must be able to obtain a Bangor Base security clearance.

Supplemental Information

WORKING CONDITIONS / PHYSICAL REQUIREMENTS:

Positions in this class typically require:  dexterity of hands and fingers to operate a computer keyboard and other equipment, talking, hearing, seeing and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.  Some travel required.

The successful candidate will be expected to meet the qualifications for the position and perform the essential duties with or without reasonable accommodations.  

BENEFITS:

Generous benefits package including: Medical, Dental and Vision for employee and dependents, short-term disability and life insurance. Kitsap Transit also participates in the WA State Public Employees’ Retirement Plan (PERS) and a generous general leave accrual and 11 holidays. Kitsap Transit also provides employees and certain dependents with a free transportation pass on Kitsap Transit buses and fast ferries.

Selection Process - Applicants who meet the minimum requirements may be scheduled for a variety of tests to demonstrate knowledge, and skills for the position as well as an interview.  

VETERANS SCORING 

If you qualify for the Veterans Scoring Criteria under RCW 41.04.005 and 41.04.010, you must answer all questions regarding Veterans Scoring Criteria Status Declaration in the application and upload a copy of the substantiating document as listed in the application.