Manager, Salesforce

Austin Community College Austin, TX Full-time Education

Posted on March 28, 2024

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Manager, Salesforce

Austin Community College

Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date.

If you are a current Austin Community College employee, please click this link to apply through your Workday account.

Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

Values intellectual curiosity and innovative teaching
Is attracted by the college's mission to promote equitable access to educational opportunities
Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.
Focused on student academic achievement and postgraduate outcomes
Welcomes difference and models respectful interaction with others
Engages with the community both within and outside of ACC

Job Posting Title:
Manager, Salesforce

Job Description Summary:
Responsible for operating and improving Salesforce solutions and associated
tools to enable end users throughout Austin Community College (ACC) end
users. The Manager, Salesforce will drive Salesforce delivery and support
and will manage projects, interact with management and other ACC
stakeholders that promote performance, scalability and security.

Job Description:

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

1. Supervises, trains, coaches, directs, coordinates, and disciplines personnel while adhering to organizational human resource policies and

procedures as well as related employment laws. Recommends hire and termination personnel actions for positions supervised.
2. Manages and leads the Salesforce development team.
3. Collaborates with technology partners to implement and deploy solutions
that include other platforms like AWS.
4. Works with management and stakeholders to define requirements, design
and create new processes roadmap and schedule.
5. Manages third party apps on the Salesforce platform, including
evaluations of effectiveness and cost/benefit.
6. Designs and implements new features; integrates and manages external
applications as necessary.
7. Resolves technical problems with development team.
8. Provides guidance to ensure assigned projects are implemented to
schedule and plan.
9. Creates and maintains declarative configuration including workflows and
approval processes.
10. Coordinates with and advises developers on data quality and
developing automation.
11. Communicates with all levels of IT and keeps management apprised
of issues and concerns.
12. Monitors industry trends and best practices and recommends to
Applications Development Director changes to practices that may benefit
the college policies and procedures.
13. Works closely with stakeholders throughout the College to understand
needs and help solve problems.

Knowledge

Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the
job can be performed.
Understanding of the Salesforce MetaData API and Salesforce release management techniques.
Supervisory principles, practices, and methods.
Analysis, planning, and verification procedures for computer applications.

Computer programming languages.

Knowledge of Salesforce architecture and administrative processes.
Proven track record in developing high quality user experience and implementing technology platforms.
Understanding of Salesforce processes, software development processes, including agile methodologies, and data management strategy and tools.

Skills

Must possess required skills and be able to explain and demonstrate, with or
without reasonable accommodations, that the essential functions of the job

can be performed.

Maintaining an established work schedule.
Effectively using interpersonal and communications skills, including tact
and diplomacy.
Effectively using organizational and planning skills with attention to detail
and follow-through.
Effectively supervising, leading, and delegating tasks and authority.
Maintaining confidentiality of work-related information and materials.
Establishing and maintaining effective working relationships.
Leadership skills and proven success in a dynamic and collaborative environment.
Ability to deliver an excellent solution from a set of requirements.

Technology Skills

Use a variety of spreadsheet, word processing, database, and presentation software.
Use query and control languages, programming languages, and database systems.

Required Work Experience

Three years related work experience including one year supervisory experience.
Completion of the ACC Supervisor Certificate Series Program will satisfy the supervisory experience required for this position.

Preferred Work Experience

Five or more years related work experience.
Relevant experience in a similar roles in Salesforce management.
Experience in Salesforce framework.
Salesforce Admin experience: email-to-Case; Process Automation; Flows; Reports; Dashboards; object maintenance. We primarily use Sales
features, along with Communities, Salesforce CPQ, Conga, ZoomInfo.
Proven success managing programs/projects that deliver success outcomes at scale.
Experience working with big data, gathering requirements and implementing data migrations, data maintenance routines, and system
integrations.
Experience with data management - structured and unstructured DBs, and SQL

Required Education

Bachelor's degree.

Preferred Education

Bachelor's degree or higher in information systems, computer science or related field.

Special Requirements

Licenses/Certifications; Other

Certified Salesforce Administrator.
Salesforce Developer (DEV 401) and/or Salesforce Advanced Administrator (ADM301) certification preferred.
Valid Texas Driver's License and reliable transportation for travel in the Austin area as required.

Salary Range

$79,182 - $113,117

Number of Openings:
1

Job Posting Close Date:
March 22, 2024

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.

To apply, please visit: https://austincc.wd1.myworkdayjobs.com/en-US/External/job/Highland-Business-Center/Manager--Salesforce_R-1979

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