Front Desk Medical Assistant
Medical Office - Front Desk.
Immediate full time opening in Easton. Strong computer and interpersonal skills required. Medical Background Also Required. Competitive salary and benefits.
What does a Medical Receptionist do?
Medical Receptionists are employed at hospitals and clinics to facilitate communication and record-keeping in the medical office. Their main role is to serve as a point of contact for patients before and after their appointment, recording interactions and tracking files as necessary. Medical Receptionists communicate with outside medical institutions like laboratories and private practices that treat the same patients. They update Doctors about the status of tests or schedule changes. They securely gather patient information and enter it into digital and physical databases for east reference, sending hard copies of patient files to other Doctors and insurers when necessary.
Medical Receptionist duties and responsibilities:
As client-facing professionals, Medical Receptionists play a key role in representing a practice within the community. Duties and responsibilities for this role include:
- Greeting patients professionally both in person and on the phone
- Quickly answering or properly referring questions and issues
- Optimizing provider schedules and patient satisfaction with efficient scheduling
- Notifying providers of patient arrivals
- Comforting patients by anticipating anxieties and effectively answering questions
- Ensuring availability of treatment information by retrieving and updating patient records
- Verifying financial records and collecting patient charges while filing and expediting third-party claims
- Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
Medical Receptionist skills and qualifications
A successful Medical Receptionist will have various skills and qualifications, such as:
- Communication skills to converse clearly over the telephone and in person
- Organization and time management to manage a variety of tasks effectively
- Attention to detail to schedule patients correctly and communicate scheduling difficulties with providers
- Technological skills, such as using word processing and spreadsheet programs to track data
- Interpersonal skills to interact positively with patients who may be upset or stressed