Deputy Director - Economic Assistance
The Nebraska Department of Health and Human Services is seeking a Deputy Director to provide positive leadership and oversight within our Eligibility Operations for Economic Assistance and Medicaid programs. Economic Assistance operations include leading ACCESSNebraska Customer Service Centers and ANDI Centers. In this position, you will be responsible for giving clear direction to teams across Nebraska determining eligibility for multiple assistance programs.
Are you a compassionate, results-driven professional with the skills necessary to provide leadership within an organization that helps children and families care for themselves resulting in healthier families and safer, more prosperous communities? You might be the perfect fit!
What you will do:
Duties will include -
- Build partnerships with internal and external customers;
- Oversee contracts and ensure eligibility operations are in compliance with federal and state regulations.
- Responsible for preparing, maintaining and evaluating status of operational budget.
- Serve DHHS customers by planning and implementing all ACCESSNebraska strategies and operations including improving systems and processes and managing staff; monitor and enhance Customer Service Center system performance; implement and refine customer interaction and interactive voice response systems.
- Collaborate with DHHS Human Resources and division leadership to determine proper staffing and scheduling, recruit, train, assign, coach, and counsel staff.
- Prepare Customer Service Center performance reports by collecting, analyzing, and summarizing data and trends.
What you will bring:
- Bachelor's degree with 5-7 years in progressively responsible leadership roles; or equivalent combination of education and experience.
- Thorough understanding of Customer Service Center operations, principles and metrics.
- Demonstrated experience analyzing and resolving customer service and client issues.
- Understanding of government benefits and eligibility
- Progressively responsible experience in an administrative/leadership capacity with responsibility for budget, program analysis/evaluation, large project administration, policy development.