General Manager
Best Western Plus York Hotel & Conference center is accepting applications for General Manager.
Join our family of exceptional hotels where you’ll enjoy rewarding work, opportunities to grow your career and stay with us, and a supportive environment that is fun! Our friendly and attentive General Manager assists with overseeing all hotel operations while also providing our hotel guests with excellent customer service and a memorable stay.
Responsibilities:
• Oversee hotel staffing to include recruitment & selection, orientation, training & development, scheduling, counseling, performance management and other team member relations issues
• Promote and maintain excellent service scores in Medallia / OTAs
• Assist with the local sales efforts while staying current on industry trends and local market activities
• Ensure safety and security of the hotel, staff and guests
• Book Events in our Conference Center
• Book Group Blocks
• Making sure the hotel is running at Best western standard in all departments
• Communicates with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
• Deal with maintenance issues, shortages in staff or equipment, renovations etc.
• Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
• Inspect facilities regularly and enforce strict compliance with health and safety standards
• Assist with various accounting/financial functions
• Other duties as assigned by Ownership / Management
• As a General Manager/Property Manager is responsible for any problems that arise with Applebee's regarding the building.
What are we looking for?
• Friendly customer service to brighten the day of our hotel guests
• Hospitality and guest focus
• Strong attention to detail
• Reliability and honesty
• Teamwork and cooperation
• Fluency in English; knowledge of other languages is a plus
• Understanding of all hotel management best practices and relevant laws and guidelines
• Working knowledge of MS Office, Excel; knowledge of hotel management software (PMS) is an advantage
• Excellent customer service skills as well as a business mindset
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multitask and work well under pressure
• Outstanding leadership skills and a great attention to detail
• Excellent verbal and written communication skills
Position open until filled.