General Manager

Best Western Plus York Hotel & Conference Center   York, NE   Full-time     Management
Posted on November 3, 2022

Best Western Plus York Hotel & Conference center is accepting applications for General Manager.
Join our family of exceptional hotels where you’ll enjoy rewarding work, opportunities to grow your career and stay with us, and a supportive environment that is fun! Our friendly and attentive General Manager assists with overseeing all hotel operations while also providing our hotel guests with excellent customer service and a memorable stay.

Responsibilities:
•    Oversee hotel staffing to include recruitment & selection, orientation, training & development, scheduling, counseling, performance management and other team member relations issues
•    Promote and maintain excellent service scores in Medallia / OTAs
•    Assist with the local sales efforts while staying current on industry trends and local market activities
•    Ensure safety and security of the hotel, staff and guests
•    Book Events in our Conference Center
•    Book Group Blocks
•    Making sure the hotel is running at Best western standard in all departments
•    Communicates with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
•    Deal with maintenance issues, shortages in staff or equipment, renovations etc.
•    Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
•    Inspect facilities regularly and enforce strict compliance with health and safety standards
•    Assist with various accounting/financial functions
•    Other duties as assigned by Ownership / Management
•    As a General Manager/Property Manager is responsible for any problems that arise with Applebee's regarding the building.

What are we looking for?
•    Friendly customer service to brighten the day of our hotel guests
•    Hospitality and guest focus
•    Strong attention to detail
•    Reliability and honesty
•    Teamwork and cooperation
•    Fluency in English; knowledge of other languages is a plus
•    Understanding of all hotel management best practices and relevant laws and guidelines
•    Working knowledge of MS Office, Excel; knowledge of hotel management software (PMS) is an advantage
•    Excellent customer service skills as well as a business mindset
•    Demonstrable aptitude in decision-making and problem-solving
•    Reliable with an ability to multitask and work well under pressure
•    Outstanding leadership skills and a great attention to detail
•    Excellent verbal and written communication skills

Position open until filled.